We get lots of mail and always want to answer your inquiries quickly. That's why our staff has created this FAQ page for the most commonly
asked questions. Just click on any question to display the answer inline on the page.
In most cases, the driver required for your logger is not installed. Please visit the manufacturers home page to download and install it.
In some rare cases, the cable or the USB port might be broken.
In most cases, the driver required for your logger is not installed. Please visit the manufacturers home page to download and install it.
In some rare cases, the cable or the USB port might be broken.
In most cases, the driver required for your logger is not installed. Please visit the manufacturers home page to download and install it.
In some rare cases, the cable or the USB port might be broken.
In some rare cases, the cable or the USB port might be broken. In most cases, the driver required for your logger is not installed.
If the driver does not install automatically when you connect your logger, this tip might help:
There is a setting in Windows Security called "Core Integrity - Memory Integrity". It has to be turned off to allow the drivers for N3(A)/Atlas to be installed and run.
Once this is turned off then you can open Windows Update with your device connected, go to Advanced Options, then Additional Options, then Optional Updates and select the N3(A)/Atlas drivers to install through windows update.
In most cases, the driver required for your logger is not installed. Please visit the manufacturers home page to download and install it.
In some rare cases, the cable or the USB port might be broken.
Please see the FTDI documentation for trouble shooting tips.
'With Mac OS 10.8 (Yosemite) and later, Apple has built their own version of the FTDI VCP driver into the operating system. However, there seems to be some conflict between drivers from FTDIchip.com and the ones inherent to Yosemite.'
Make sure you have VLC installed properly.
VLC versions greater than 2.2.0 on Windows and 2.1.1 on OSX are known to have problems. Please revert to these versions if you encounter
any problems/error messages.
Either restore the database from your computer backups, or - if you enabled backups
in the Preferences
- simply open the latest backup of the database file in Paralog's data directory.
You can also restore your log from jumplog.net if you have
a premium or power account and kept your log in sync.
No, and there is no need to: GPS tracks have all the information any barometric logger has - and more.
We suggest to load all your jumps from your barometric logger and if you have GPS tracks for a jump, 'Update' those jumps with the GPS track.
The Paralog installer will only dowload and install the latest Java Runtime Environment if no suitable JRE can be found on your system.
This installation will be local to Paralog. It will not available to other applications.
Install Paralog on the new machine using the original installer.
Register with the license key from the original registration email send to you.
Copy your data directory to the new machine (File/Open on the main menu will show you the location).
Use File/Open from the main menu to open your log file in the copied directory.
Yes. Install Paralog on both machines.
Register with the license key from the original registration email send to you.
Your Paralog Desktop License is good for multiple computers.
Store your log on a networked or Cloud directory to share it.
Do not modify the log on more than one computer at the same time!