Paralog - Frequently Asked Questions
We get lots of mail and always want to answer your inquiries quickly. That's why our staff has created this FAQ page for the most commonly asked questions. Just click on any question to display the answer inline on the page.
Troubleshooting
Please see the support page for details.
This page should explain it.
Sure. Please see here.
Please see this page for a fix.
In most cases, the driver required for your logger is not installed. Please visit the manufacturers home page to download and install it.
In some rare cases, the cable or the USB port might be broken.
In most cases, the driver required for your logger is not installed. Please visit the manufacturers home page to download and install it.
In some rare cases, the cable or the USB port might be broken.
In most cases, the driver required for your logger is not installed. Please visit the manufacturers home page to download and install it.
In some rare cases, the cable or the USB port might be broken.
In some rare cases, the cable or the USB port might be broken. In most cases, the driver required for your logger is not installed.
If the driver does not install automatically when you connect your logger, this tip might help:
There is a setting in Windows Security called "Core Integrity - Memory Integrity". It has to be turned off to allow the drivers for N3(A)/Atlas to be installed and run.
Once this is turned off then you can open Windows Update with your device connected, go to Advanced Options, then Additional Options, then Optional Updates and select the N3(A)/Atlas drivers to install through windows update.
In most cases, the driver required for your logger is not installed. Please visit the manufacturers home page to download and install it.
In some rare cases, the cable or the USB port might be broken.
Please see the FTDI documentation for trouble shooting tips.
'With Mac OS 10.8 (Yosemite) and later, Apple has built their own version of the FTDI VCP driver into the operating system. However, there seems to be some conflict between drivers from FTDIchip.com and the ones inherent to Yosemite.'
'With Mac OS 10.8 (Yosemite) and later, Apple has built their own version of the FTDI VCP driver into the operating system. However, there seems to be some conflict between drivers from FTDIchip.com and the ones inherent to Yosemite.'
If 'Duplicates' is set to 'Skip Existing' and the track was recorded before the last jump in the log:
Set 'Duplicates' to 'Append All' and retry.
Please tell us the old and new SN and we will update your license accordingly.
Make sure you have VLC installed properly.
VLC versions greater than 2.2.0 on Windows and 2.1.1 on OSX are known to have problems. Please revert to these versions if you encounter
any problems/error messages.
Please see this article.
Usage
Not directly, but the latest version of JumpTrack supports export of its log in a CSV format suitable for Paralog.
Please see this page (Tracks/Read). If your GPS is not in this list, try to export to GPX format.
Either restore the database from your computer backups, or - if you enabled backups
in the Preferences
- simply open the latest backup of the database file in Paralog's data directory.
You can also restore your log from jumplog.net if you have
a premium or power account and kept your log in sync.
No, and there is no need to: GPS tracks have all the information any barometric logger has - and more.
We suggest to load all your jumps from your barometric logger and if you have GPS tracks for a jump, 'Update' those jumps with the GPS track.
Select File/Open from the main menu in Paralog. The name and location of your log will be set as the default entry.
After downloading from an unregistered device, Paralog will display the S/N found.
Please see the fine manual.
Please see this article.
Please see the fine manual.
General
The Paralog installer will only dowload and install the latest Java Runtime Environment if no suitable JRE can be found on your system.
This installation will be local to Paralog. It will not available to other applications.
Yes, when every user has it's own account (login) on this machine.
'Member No.' refers to your UPS license or member no. or local equivalent.
Install Paralog on the new machine using the original installer.
Register with the license key from the original registration email send to you.
Copy your data directory to the new machine (File/Open on the main menu will show you the location).
Use File/Open from the main menu to open your log file in the copied directory.
Yes. Install Paralog on both machines.
Register with the license key from the original registration email send to you.
Your Paralog Desktop License is good for multiple computers.
Store your log on a networked or Cloud directory to share it.
Do not modify the log on more than one computer at the same time!
Please disable any ad-blockers and reload the page.
Our email probably got stuck in your SPAM filter. Or you emailed me on a friday night (I'm on CET here) and I'm out jumping over the weekend.
Please see the 'Download' section on this site.
For Paralog®-NMU specific support requests please contact [email protected].
To download Paralog®-NMU, please see Alti-2's web site.