Paralog - Frequently Asked Questions

Troubleshooting

What kind of information do you need from me to investigate a problem?
Please see the support page for details.
I installed the latest version of Paralog and my old license key stopped working!?!
This page should explain it.
My hard disk has crashed and I lost my license key. Can you send me a new one?
Sure. Please see here.
I can not install IrComm on Windows 7 64bit to connect to my Neptune.
Please visit the Alti-2 forum for trouble shooting tips.
Photoshop opens instead of Google Earth on my Mac.
Please see this discussion for a fix.
The latest version of Skydiving Logbook doesn't import files exported from Paralog.
Newer versions of Skydiving Logbook require a new import file format, Skydiving Logbook suggested this workaround.
I have problems connecting to my N3. What should I do?
Please visit the Alti-2 forum for trouble shooting tips.
A GPS track is skipped instead of added.
  • If 'Duplicates' is set to 'Skip Existing' and the track was recorded before the last jump in the log: Set 'Duplicates' to 'Append All' and retry.
  • If this is not the case or doesn't help: Please see the help file for 'Expert Mode' and for 'Skip Empty'.

Usage

Can Paralog read logs by L&B's JumpTrack?
Not directly, but the latest version of JumpTrack supports export of its log in a CSV format suitable for Parlog.
What happened to video support on OSX?
Please see this post.
Can I combine jump profile data from GPS and a logger for the same jump?
No, and there is no need to: GPS tracks already contain altitude data.
What is the name of my log and where is it stored?
Select File/Open from the main menu. The name and location of your log will be set as the default entry.
Where can I find the S/N of my logger/GPS?
After downloading from an unregistered device, Paralog will display the S/N found.

General

Paralog uses Java. I recently read about Java related security issues. Will Paralog compromise my computer?
The Paralog installer will only dowload and install the latest Java Runtime Environment if no suitable JRE can be found on your system. This installation will be local to Paralog. It will not available to other applications.
Can I use multiple instances of Paralog or different users on the same computer?
Yes, when every user has it's own account (login) on this machine.
How can I transfer my installation to a new computer?
Download and install the latest version on the new machine. Register with the license key from the original registration email send to you. Copy your data directory to the new machine (File/Open on the main menu will show you the location). Use File/Open from the main menu to open your log file in the copied directory.
Why aren't you fullfilling my order? Why aren't you answering my emails?
Our email probably got stuck in your SPAM filter.
Where can I download old versions of the software?
The 'Download' link at the top of the page would be a good place to start looking.